Because we reserve time especially for you, we sincerely ask for at least 48 hours advance notice if you need to cancel or reschedule your appointment. The deposit is non refundable for cancellation & rescheduling within 48 hours to your appointment time. Future appointments will need to be paid in full before they can be scheduled.
Late Arrival Policy
We ask our guests to arrive at their scheduled appointment time to ensure adequate time for a quality experience with their stylist. We will do our best to accommodate late arriving guests within their reserved service time slot.
Your scheduled service fee will remain the same, although your time may be shortened due to time constraints. Guests arriving more than 15 minutes late for their scheduled appointments may be asked to reschedule, as accommodating late arriving guests may inconvenience the stylists’ next guests. While we will try our best to accommodate you, please understand that your appointment might have to be rescheduled at our discretion. The cancellation/reschedule policy will come into affect if that is the case.
*Discount vouchers purchased on a third-party site: Cancellation or changes are accepted with 48-24 hours of notice. Late cancellations or No-Shows are subject to a $50 fee per service. Expired vouchers will be honored for the purchased amount towards any service.
After your Appointment if you have any concerns you have within 72 hours to contact us.
We do not perform refill services on work that was not done at Beauty Care by Ly – NO EXCEPTIONS. If you currently have lash extensions on, you must get them removed before receiving your first new set with us. This is to avoid the risk of mixing different adhesives and materials from work done in other salons.
We accept Cash and all major credit cards, except American Express.
Gratuities are accepted in Cash only. A 20% gratuity is recommended for any service you have, and tips are genuinely appreciated for the full (pre-discounted) value
No Refund Policy
All deposits are NON-REFUNDABLE.
You understand that once we provide services to you our fees are Non-Refundable. Fees are not dependent upon results and no specific legal outcome may be promised.